Return and Refund Policy
At Fynoraa, we are committed to providing our customers with high-quality products for their comfort and well-being. However, if you are not completely satisfied with your purchase, we are here to help
Return Policy
For hygiene reasons, we do not accept returns of used or opened menstrual cups. However, if you receive a defective or incorrect product, we will be happy to resolve the issue.
Returns are only accepted if:
The product is unused, unopened and in its original packaging.
The return request is made within 14 days of receiving the product
Return Procedure
To initiate a return, please follow these steps:
Contact our customer service at infocupcomfort.com with the following information:
Your order number.
A brief description of the problem.
Photos if the product is defective or incorrect.
Once your request is approved, we will provide you with instructions for returning the product.
Return Shipping Fees
Return shipping fees are the responsibility of the customer, unless the product is defective or an error on our part was made.
We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
The initial shipping fee is non-refundable unless there was an error on our part.
Defective or Incorrect Products
If you receive a defective or incorrect product:
Contact us within 48 hours of receipt.
Provide clear photos of the product and a description of the problem.
We will send you a replacement product for free or a full refund at your choice
Exceptions
Items purchased on sale or on promotion are not eligible for a refund unless they are defective.
Items that do not meet our return conditions (opened packaging, use) will not be refunded.
Contact Us
For any questions or assistance regarding returns and refunds, please contact us at:
Email: fynoraa@gmail.com
Phone: 8193288978
By using our store, you agree to the terms of this return and refund policy. Thank you for your trust and for supporting our mission for sustainable and environmentally friendly solutions.
Before First Use
Instructions
- The Fynoraa Cup folds before you insert it. Here are three of the most common ways to fold your cup. They all work! Pick the one that you like best.
- C-Fold: Fold the cup into a C-shape by flattening the cup and bending it in the middle to bring the two ends together.
- Punch-Down: Use your index finger to press down on the rim to collapse the cup. Pinch to hold in place.
- 7-Fold: Fold the cup so the rim makes a 7-shape by flattening the cup and then folding the top right corner of the rim across to the opposite side of the body of the cup.
C-Fold
Punch-down fold
7-Fold
STEP 1
Insert
- With your cup folded, you are ready to insert
- Inserting your Fynoraa Cup is easier when using water as a natural lubricant.
- You can insert your Fynoraa Cup while sitting, squatting, or standing with one leg raised.
- Hold your folded Fynoraa Cup firmly below the upper rim. Get comfortable.
- With one hand, gently separate your labia and with the other, insert your cup slowly, rim-first into your vagina.
- Slide it up and back at an angle (towards your tailbone, not straight upward), until the body of cup is completely inside.
STEP 2
Position
- Position your cup lower than a tampon, but feel free to move it up a little if that's more comfortable.
- As you release the cup, it will pop open. It’s okay for your Fynoraa Cup to pop open once inside the vaginal opening but before it’s completely inserted.
- To make sure it has fully opened, creating a seal against the vaginal wall, rotate your cup by pinching the base (not just the stem) and turning it. When the cup is fully open, it will prevent leaking.
- Your cup is in the right place when the rim is below or around your cervix.
STEP 3
Secure
- Double check to make sure the cup has opened by running a finger around the body of the cup. If you feel any folds, rotate the cup again until it opens completely, creating a seal.
- No folds? You’ve successfully inserted your Fynoraa Cup! Feel free to do a heel click or summersault and go enjoy 12 hours* worry free!
- You can check the seal by tugging lightly on the stem. If you feel resistance as you softly pull down, you have a good seal!
*8 hours for our Australian friends
Removing & Reinserting
REMOVE
- Wash your hands thoroughly with warm water and mild soap.
- You can stand, sit, or squat, but removing your cup is much easier if you are relaxed.
- The stem is not a pull tab, do not pull hard on the stem to remove.
- Use the stem as a guide to locate the grip rings and break the seal by pinching the base of the cup with your thumb and index finger. Do not pull on the stem.
- Wiggle the cup side to side as you gently pull it out. Keep it upright to avoid spilling.
- Holding your cup firmly, empty it into a toilet or sink.
REINSERT
- Wash your Fynoraa Cup by rinsing in cold water first to prevent staining, then wash using warm water with mild soap. Rinse thoroughly.
- Your Fynoraa Cup is ready to reinsert! If you need more insertion coaching, watch our video. You got this.
I admit to being extremely skeptical for years about menstrual cups. I've always had heavy periods which seem to have become worse over the years. I had been using super plus tampons and would have had days where 4 hours was hopeful for coverage. I'd have to wake at night to change. The first time I used lunette overnight on a heavy night I haRead more about review stating game changerd 7 hours of uninterrupted sleep with no extra protection. My period leak paranoia is officially over.
Have been using the lunette cup for a while now and after the first few times i got the hang of it and now would never switch back to tampons. Less thinking about packing enough spare tampons, as you can use the cup for up to 12 hours. So much better for me and the environment
I can't believe I've waited this long to use the menstrual cup. It's great and I'm not going back. It was a challenge using it the first time but once I developed a style of putting it on an removing it, it's the best.
What is a menstrual cup and how does it work?
A menstrual cup is a reusable period product made of medical-grade silicone, latex-free rubber, or TPE. It is inserted into the vagina to collect menstrual blood. Unlike pads and tampons, the cup doesn’t absorb fluid, which helps maintain your natural pH levels and prevents dryness.
What are the holes in menstrual cups for?
The small holes at the top of the cup create a seal that keeps the cup in place and prevents leaks. They also make it easier to break the seal when removing the cup. Be sure to clean these holes thoroughly during your wash routine.
I’ve never used a menstrual cup before. Is it hard to use?
Not at all! It might take a few tries to get the hang of it, but most users find it easy after a couple of cycles. Start by folding the cup into a smaller shape, insert it into the vagina, and let it open inside. Follow our detailed guide to get started comfortably.
How much blood can a menstrual cup hold?
Most menstrual cups hold between 20 to 30ml of blood, which is about 2-3 times the capacity of a regular tampon. This makes them ideal for light to heavy flow days, offering up to 12 hours of leak-free protection.
How do I clean my menstrual cup?
Wash your cup with warm water and a mild, unscented soap after every use. At the end of your period, sterilize the cup by boiling it in water for 5-7 minutes. Store it in a breathable pouch until your next cycle.
How do I know which menstrual cup size to choose?
Cup sizes are typically based on your flow, age, and whether you’ve given birth vaginally. A smaller size is usually recommended for first-time users or light flow, while a larger size is better for heavier flow or those who’ve given birth.
What if I pick the wrong size?
If the cup feels uncomfortable or leaks, it might not be the right size. Reach out to us for guidance or check our return/exchange policy.
Can I use a menstrual cup with an IUD or contraceptive ring?
Yes, menstrual cups are generally safe to use with an IUD or contraceptive ring. Just make sure to break the seal carefully when removing the cup to avoid dislodging the IUD. If you have concerns, consult with your healthcare provider.
Can I wear my menstrual cup while swimming or working out?
Absolutely! Menstrual cups are perfect for active lifestyles. They stay securely in place during swimming, yoga, running, or any other physical activity.
How often should I replace my menstrual cup?
With proper care, a menstrual cup can last up to 10 years. Replace it sooner if you notice cracks, discoloration, or an unusual odor.
how to fold a menstrual cup.
Most use the typical C-fold. However, there are many ways to fold a menstrual cup.
Video
Need more help?
Feel free to contact us via the form below or email us directly.