Terms Of Service
Updated on May 11, 2024
Welcome to Fynoraa! These terms of service outline the rules and regulations for the use of our website, services, and products. By accessing or using our site, you agree to comply with these terms. If you do not agree, please do not use our website. These Terms of Delivery include the terms and conditions applicable to all orders made through Fynoraa online store (the “Online Store”) maintained by FynoraaLtd hereinafter ”Fynoraa” or ”we”). These Delivery Terms contain information about, for example, available delivery options and costs, payment methods, customer complaints and product returns.
- General
- Order and Delivery
- Payment Methods
- Defective Products and Customer Complaints
- Right of Withdrawal and Returns
- Return of payments
- Other Terms
- Force Majeure
- Gowerning Law and Dispute Resolution
General
These Terms of Delivery apply to all orders made by you (the “Customer” or “you) through the Online Store. You must accept these Terms of Delivery before you can order products from the Online Store. By accepting these Terms of Delivery, you agree to be bound by them in their entirety.
All purchases made from the Online Store are subject to the Terms of Delivery in force at the time of placing the order. You can review the most current Terms of Delivery and print or save them at any time at http://fynoraa.com. We reserve the right to update and make changes to these Terms of Delivery and prices displayed on the Online Store without prior notice.
Unless otherwise indicated, all our prices are in Euro currency and include VAT 24%. Applicable shipping fees are determined based on the delivery method chosen by you and will be added to the products’ price at the checkout.
NB! If you order products to a destination outside of European Union, you may be required to pay extra duties (including VAT), customs charges and/or other charges in the destination country. The Customer is responsible for all such duties, customs charges and other charges applicable to the order in the destination country.
We reserve the right to cancel the sale in case the product’s price indicated at the Online Store clearly differs from the real market price due to e.g. a technical or human error.
For the sake of clarity, these Terms of Delivery do not in any way limit a consumer’s rights under the mandatory provisions of the Polish Consumer Protection Act or the mandatory laws of a consumer’s place of residence.
Order and Delivery
The agreement between you and Lunette is deemed concluded when we have confirmed your order and you have received an order confirmation from us via email. Please note that, depending on your email provider, the order confirmation may be automatically filtered out to ‘Junk Mail’ or ‘Spam’ folder.
All orders are processed in the order of arrival on normal business days. Normally, we will process the order on the next business day from receipt.
The delivery time depends on the delivery method chosen by you as well as the destination. All delivery times indicated at the Online Store are only estimated delivery times and not binding. You will see the estimated delivery time at the checkout before placing the order. We will contact you via email or phone in case of deviations in delivery times.
Unless otherwise provided by the mandatory laws of a consumer’s place of residence, Fynoraa is not liable to compensate the Customer for any delays in delivery or any damages caused by such delay.
Please check the available delivery options and applicable shipping fees here.
You can track and collect your parcel by using the tracking code provided to you. Please be sure to include your phone number in your order to receive the notice of arrival.
If you have chosen a delivery method where the parcel is to be collected from a certain collection point, you must collect the parcel within the time limit indicated in the notice of arrival. We will not resend parcels that have not been collected by the Customer and are returned to us for that reason.
Important: Failure to collect a parcel from the collection point is not considered as an exercise of the right of withdrawal or return as stipulated in Section 5. If the Customer fails or neglects to collect the parcel within the time limit indicated in the notice of arrival, Fynoraa has the right to charge from the Customer for the processing of the uncollected parcel returned to Fynoraa a separate processing fee of 10 Euros, which will be deducted from the total sum of payments to be returned to the Customer.
Please check the shipping address carefully before placing the order. If the parcel is returned to us because the shipping address given by you is incorrect or erroneous, the returned parcel will be processed as an uncollected parcel.
Please check the condition of the parcel immediately upon collection. If the parcel and the products have been damaged during transport, file a complaint to the transportation company immediately. After filing the complaint, follow the instructions under Section 4 below.
Payment Methods
You can choose any of the below payment methods to pay your order. In case of an unpaid order, we will reserve the ordered products for up to 14 days, after which the products will be returned for sale.
Some of the payment methods may require registering to the customer register of Fynoraa or a third party. The terms of service of third-party service providers can be found on each service provider’s own website.
PayPal
PayPal is an online payment system that supports online money transfers. All payments made through PayPal are subject to an additional fee of 3%. If you choose PayPal as payment method, the payment is charged directly from your PayPal account or from your credit card through PayPal. Read more on PayPal here at paypal.com.
NB! If you made the payment to our PayPal account even though you did not choose PayPal as your payment method when placing the order, please inform us of this via email to info@fynoraa.com
Stripe
Stripe is a safe and easy payment method. When you select a credit card payment on the Payment Method Selection page, Stripe acts as a paying agent. Payment occurs directly on the Fynoraa website and you will not be redirected to any other service.
By paying with credit card payments provided by Stripe, you shall agree to Stripe´s Terms and Conditions found here.
Additional information on payment methods: stripe.com
DefectIve Products and Customer Complaints
Fynoraa is responsible for the statutory liability for defects in the products order from the Online Store in accordance with the Finnish Consumer Protection Act. Unless otherwise provided by mandatory law, Fynoraa’s maximum liability is limited to the price of the ordered product which is deemed defective.
In case any of the products that you have ordered is missing, or the product is broken or defective, please contact us without delay via email info@fynoraa.com.
If the product has broken during delivery, we will send you a new product without charge. We are not responsible for any damages caused by a product which has broken during transport.
Right of Withdrawal and Returns
You have the right to withdraw from the agreement within 14 days from receiving the product without giving any reason. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the agreement by sending us an email to info@fynoraa.com. Alternatively, you may use our withdrawal form here. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Important: The agreement between Fynoraa and the Customer is subject to the withdrawal and return restrictions stipulated in Chapter 6 Section 16 of the Finnish Consumer Protection Act. Hygiene products, such as a menstrual cup, cannot be exchanged or returned after the sealed packaging has been opened, because such products cannot be put for sale again.
You must return the product(s) within 14 days from the day on which you communicate your withdrawal from the agreement to us. The deadline is met if you send back the products before the period of 14 days has expired. All products must be returned properly packed and in good condition in their original packaging.
If you decide to return only some of the ordered products, we will not refund any delivery costs/shipping fees. If the value of your order has initially exceeded the free delivery limit, but the final value of the order falls under the said free delivery limit due to the partial return of products, we will deduct from the total sum of payments to be returned to you a separate delivery charge of 10 Euros.
The Customer is responsible for making sure that all received products stay substantially unchanged and undiminished until the Customer has decided to keep the products. If the returned product has been used in violation of the duty of care belonging to the Customer, Fynoraa is entitled to charge the Customer for the product’s depreciation in value up to the full price of the product and the return costs.
Please note that the Customer is always responsible for the return of the product; please ask for a return receipt from your postal service provider. If the product is destroyed, lost, deteriorated or diminished after the Customer has received the product or during return transportation, the Customer must nevertheless pay the purchase price. Please store all documents and receipts relating to the return of products carefully until you receive a confirmation from us that we have received the returned products.
Important: Failure to collect a parcel from the collection point is not considered as an exercise of the right of withdrawal or return as stipulated in this Section 5. If the Customer fails or neglects to collect the parcel within the time limit indicated in the notice of arrival, Fynoraa has the right to charge from the Customer for the processing of the uncollected parcel returned to Lunette a separate processing fee of 10 Euros, which will be deducted from the total sum of payments to be returned to the Customer.
Return Instructions
In case you wish to return the product(s), please include the below listed information to your notice of withdrawal referred to in Section 5 above, or fill in our withdrawal form here or send us an email to info@fynorra.com including the info listed below. Insufficient information provided in connection with a product return or exchange will extend the processing time.
- Name, address, phone number.
- Order number, which can be found in the receipt and order confirmation sent to you via email.
- Reason for return (optional). We cannot require you to inform us of your reason to return the product, but we would like to hear the reason so that we can develop our operations and serve our customers better in the future.
- We can check all necessary information from the order confirmation or the receipt, if you are able to send either of the said documents to us.
If you wish to exchange a product to an equivalent product (instead of return), please inform us of this in your notice of withdrawal.
We will respond to your email on business days (normally within 24 hours) and send you detailed return instructions and the dispatch note.
Before returning the product(s), please make sure that all hygiene products are in unopened boxes and the products are eligible for sale. Please pack the products carefully in their original packaging.
Once we have received the return shipment, we will notify you of this via email and begin processing the return.
Return of payments
If you exercise your right to withdraw from the agreement in accordance with Section 5 above, we will return all payments received from you, including the delivery costs (with the exception of the supplementary costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us, such as express delivery) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the agreement. We may, however, withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products (e.g. by showing us the return receipt), whichever is the earliest.
The payments will be returned to you by using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees due to the return of the payments.
Other Terms
Force Majeure
Lunette is not responsible for any delays or damages caused by an event of force majeure, which means an unforeseeable event or change in circumstances that is beyond Lunette’s reasonable control, such as delays caused by the actions of a logistics operator. Lunette will inform the Customer of the force majeure event without undue delay.
Governing Law and Dispute Resolution
This agreement shall be governed by and construed in accordance with the laws of Finland (without regard to its principles of private international law / conflict of laws), unless otherwise provided by the mandatory laws of the consumer’s place of residence.
Any dispute, controversy or claim arising out of or relating to the agreement between Fynoraa and the Customer shall primarily be resolved through mutual negotiations. In case a disagreement arising from the agreement cannot be resolved through negotiations, the Customer may take the matter to the Finnish Consumer Disputes Board (http://www.kuluttajariita.fi) or a similar dispute resolution body, where applicable. You can check for your local dispute resolution body online here. You may also use the Online Dispute Resolution platform available at http://ec.europa.eu/odr.
Please contact the Consumer Advisory Services (https://www.kkv.fi/en/consumer-advice/) before initiating proceedings at the Consumer Disputes Board or similar dispute resolution body. For orders made within Europe, you may ask for advice from the European Consumer Centre Finland (https://www.ecc.fi/en/).
Unless otherwise provided by the mandatory laws of the consumer’s place of residence, any dispute, controversy or claim arising out of or relating to the agreement shall be finally settled by the courts of Finland.
Before First Use
Instructions
- The Fynoraa Cup folds before you insert it. Here are three of the most common ways to fold your cup. They all work! Pick the one that you like best.
- C-Fold: Fold the cup into a C-shape by flattening the cup and bending it in the middle to bring the two ends together.
- Punch-Down: Use your index finger to press down on the rim to collapse the cup. Pinch to hold in place.
- 7-Fold: Fold the cup so the rim makes a 7-shape by flattening the cup and then folding the top right corner of the rim across to the opposite side of the body of the cup.
C-Fold
Punch-down fold
7-Fold
STEP 1
Insert
- With your cup folded, you are ready to insert
- Inserting your Fynoraa Cup is easier when using water as a natural lubricant.
- You can insert your Fynoraa Cup while sitting, squatting, or standing with one leg raised.
- Hold your folded Fynoraa Cup firmly below the upper rim. Get comfortable.
- With one hand, gently separate your labia and with the other, insert your cup slowly, rim-first into your vagina.
- Slide it up and back at an angle (towards your tailbone, not straight upward), until the body of cup is completely inside.
STEP 2
Position
- Position your cup lower than a tampon, but feel free to move it up a little if that's more comfortable.
- As you release the cup, it will pop open. It’s okay for your Fynoraa Cup to pop open once inside the vaginal opening but before it’s completely inserted.
- To make sure it has fully opened, creating a seal against the vaginal wall, rotate your cup by pinching the base (not just the stem) and turning it. When the cup is fully open, it will prevent leaking.
- Your cup is in the right place when the rim is below or around your cervix.
STEP 3
Secure
- Double check to make sure the cup has opened by running a finger around the body of the cup. If you feel any folds, rotate the cup again until it opens completely, creating a seal.
- No folds? You’ve successfully inserted your Fynoraa Cup! Feel free to do a heel click or summersault and go enjoy 12 hours* worry free!
- You can check the seal by tugging lightly on the stem. If you feel resistance as you softly pull down, you have a good seal!
*8 hours for our Australian friends
Removing & Reinserting
REMOVE
- Wash your hands thoroughly with warm water and mild soap.
- You can stand, sit, or squat, but removing your cup is much easier if you are relaxed.
- The stem is not a pull tab, do not pull hard on the stem to remove.
- Use the stem as a guide to locate the grip rings and break the seal by pinching the base of the cup with your thumb and index finger. Do not pull on the stem.
- Wiggle the cup side to side as you gently pull it out. Keep it upright to avoid spilling.
- Holding your cup firmly, empty it into a toilet or sink.
REINSERT
- Wash your Fynoraa Cup by rinsing in cold water first to prevent staining, then wash using warm water with mild soap. Rinse thoroughly.
- Your Fynoraa Cup is ready to reinsert! If you need more insertion coaching, watch our video. You got this.
I admit to being extremely skeptical for years about menstrual cups. I've always had heavy periods which seem to have become worse over the years. I had been using super plus tampons and would have had days where 4 hours was hopeful for coverage. I'd have to wake at night to change. The first time I used lunette overnight on a heavy night I haRead more about review stating game changerd 7 hours of uninterrupted sleep with no extra protection. My period leak paranoia is officially over.
Have been using the lunette cup for a while now and after the first few times i got the hang of it and now would never switch back to tampons. Less thinking about packing enough spare tampons, as you can use the cup for up to 12 hours. So much better for me and the environment
I can't believe I've waited this long to use the menstrual cup. It's great and I'm not going back. It was a challenge using it the first time but once I developed a style of putting it on an removing it, it's the best.
What is a menstrual cup and how does it work?
A menstrual cup is a reusable period product made of medical-grade silicone, latex-free rubber, or TPE. It is inserted into the vagina to collect menstrual blood. Unlike pads and tampons, the cup doesn’t absorb fluid, which helps maintain your natural pH levels and prevents dryness.
What are the holes in menstrual cups for?
The small holes at the top of the cup create a seal that keeps the cup in place and prevents leaks. They also make it easier to break the seal when removing the cup. Be sure to clean these holes thoroughly during your wash routine.
I’ve never used a menstrual cup before. Is it hard to use?
Not at all! It might take a few tries to get the hang of it, but most users find it easy after a couple of cycles. Start by folding the cup into a smaller shape, insert it into the vagina, and let it open inside. Follow our detailed guide to get started comfortably.
How much blood can a menstrual cup hold?
Most menstrual cups hold between 20 to 30ml of blood, which is about 2-3 times the capacity of a regular tampon. This makes them ideal for light to heavy flow days, offering up to 12 hours of leak-free protection.
How do I clean my menstrual cup?
Wash your cup with warm water and a mild, unscented soap after every use. At the end of your period, sterilize the cup by boiling it in water for 5-7 minutes. Store it in a breathable pouch until your next cycle.
How do I know which menstrual cup size to choose?
Cup sizes are typically based on your flow, age, and whether you’ve given birth vaginally. A smaller size is usually recommended for first-time users or light flow, while a larger size is better for heavier flow or those who’ve given birth.
What if I pick the wrong size?
If the cup feels uncomfortable or leaks, it might not be the right size. Reach out to us for guidance or check our return/exchange policy.
Can I use a menstrual cup with an IUD or contraceptive ring?
Yes, menstrual cups are generally safe to use with an IUD or contraceptive ring. Just make sure to break the seal carefully when removing the cup to avoid dislodging the IUD. If you have concerns, consult with your healthcare provider.
Can I wear my menstrual cup while swimming or working out?
Absolutely! Menstrual cups are perfect for active lifestyles. They stay securely in place during swimming, yoga, running, or any other physical activity.
How often should I replace my menstrual cup?
With proper care, a menstrual cup can last up to 10 years. Replace it sooner if you notice cracks, discoloration, or an unusual odor.
how to fold a menstrual cup.
Most use the typical C-fold. However, there are many ways to fold a menstrual cup.
Video
Need more help?
Feel free to contact us via the form below or email us directly.